Privacy Policy

1. Introduction

Welcome to Samruddhi Stay (operated by Asmita Kokan Agro Tourism & Samrudhi Stay and Food). We are committed to protecting your privacy and handling your personal information with care.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By using our website (samruddhistay.com) or booking a stay with us, you agree to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide to us when you book a stay, send us a query, or contact us. This includes:

• Personal Identification: Name, phone number, email address
• Booking Details: Check-in/check-out dates, number of guests, preferred room type
• Communication: Any messages or special requests you send us
• Payment Information: When you pay for your stay, we may collect payment details such as UPI ID or bank transfer references (we do not store card numbers)

We may also automatically collect certain non-personal information such as browser type, device, IP address, and pages visited, to help us improve our website.

3. How We Use Your Information

We use the information we collect only for legitimate business purposes, such as:

• Confirming and managing your booking
• Communicating with you about your stay (via phone, WhatsApp, or email)
• Sending booking confirmations, reminders, and updates
• Responding to your questions and requests
• Improving our services, website, and overall guest experience
• Complying with legal obligations

We never sell your personal information to third parties.

4. WhatsApp Communication

When you submit a booking or enquiry form on our website, your details are sent to us via WhatsApp (using the WhatsApp Business Platform). This is the fastest way for us to confirm availability and share details.

5. How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. These include:

• Restricting access to your information only to family members involved in running the stay
• Not sharing your data with third parties except as required by law
• Using secure connections (HTTPS) on our website
• Deleting booking data after a reasonable period once your stay is complete

Please note that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use minimal cookies or similar technologies to:

• Remember your preferences during a visit
• Understand which pages are most helpful to visitors (analytics)

You can disable cookies in your browser settings. However, some features of the website may not work properly without them.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps (for directions) or social media platforms like Facebook and Instagram. We are not responsible for the privacy practices of these external sites. We recommend reading their privacy policies separately.

8. Your Rights

You have the right to:

• Ask us what personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to legal or booking obligations)
• Opt out of any marketing communication at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can remove it.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes related to this policy will be subject to the exclusive jurisdiction of the courts in Sindhudurg, Maharashtra.